Contact Facebook Customer Service
Method 1: Using Facebook Resources
1. Open Up the Facebook Help Center website. If you typically aren't currently logged into Facebook, you'll need click the Log In switch in the leading right corner of the page to enter your Facebook email address as well as password.
2. Review the options toolbar. This goes to the top of the display, straight underneath the search bar-- you'll have to drag your mouse cursor over each alternative to see its subsections. Your choices include the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook functionality, including how-tos on friending, messaging, and account creation.
- Managing Your Account - Covers items such as your login as well as your account setups.
- Privacy and also Safety and security - Addresses account protection, unfriending individuals, as well as hacked/fake accounts.
- Policies as well as Coverage - Covers fundamental reporting (abuse, spam, and so on) along with dealing with a deceases person's Facebook account as well as reporting hacked or fake accounts.
- You could likewise take a look at the "Questions You May Have" and "Popular Topics" sections on this page, because they cover usual concerns as well as complaints.
3. Select an appropriate section. For instance, if you're having a trouble with an impostor account, you 'd choose the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Testimonial additional choices. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a collection of steps that explain how to treat your circumstance.
- As an example, Facebook advises taking care of an impostor account by mosting likely to the account's profile page, clicking ..., as well as clicking Report, after that adhering to the on-screen directions.
5. Use the search bar to quicken your procedure. To do this, simply click the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - as well as key in a couple of words related to your complaint. You need to see a number of ideas pop up in a drop-down menu listed below the search bar.
- As an example, you might type in "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written short articles-- if you're trying to find a solution to a specific concern not covered in the Help Center, avoid ahead to the Community page.
6. Open Up the Ads Help Center page. If your service or page is having issues with advertisements, your concerns are usually dealt with in this section.
- To delve into marketing, you'll wish to click Creating Ads or Managing Ads.
- For problems with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can't discover your existing issue noted throughout the Help Center, your best choice is to try to find it in the community forums here.
- You'll see a search bar on top of this page-- you could search for topics (e.g., impaired accounts) from here.
Technique 2: Submitting a Problem through the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the lower right side of the web page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Credentials Questions form. Below, you'll need to click the "Yes" or "No" checkbox for each and every of the following questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to begin completing the kind again.
6. Click Proceed. If you wish to alter the language of the list below types, you need to initially click the "Select Language" bar in the top left edge of the screen and after that click your favored language.
7. Complete the complaint form. This will vary from person to person based on one's personal details as well as the nature of one's complaint, however make sure to be as detailed as possible when completing this type. You must include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to get here. Facebook operates on West Coast time, so expect your email to arrive as necessary within 3 to 5 organisation days.
Technique 3: Sending an Appeal for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really presently impaired), you will not be able to send an allure.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can likewise utilize a telephone number below.
4. Key in your full name. Make certain the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also need to post a picture of an ID-- be it a vehicle driver's license, a license, or a passport photo.
- If you don't have a photo of your ID offered, take one now and also send it to on your own by means of e-mail so you can download it to your desktop.
6. Click a file location. For example, you could click Desktop below.
7. Click your ID photo. This will post it to the Facebook kind.
8. Type information into the "Additional Info" box. This is the area where you could warrant the awakening of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please keep in mind that you may not obtain a response for several days.
- If you don't get a response within a week, attempt resubmitting your kind.
Technique 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the top right corner of your screen.
3. Enter your name, e-mail address, or contact number. Make sure you can access whichever system you opt to opt for.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred medium of communication for a code. As an example, if you provided your phone number, you should get a message with a code.
- If you choose email, examine your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could also decide to log out of your account on all devices if you assume your account has been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook platforms (e.g., mobile as well as desktop computer alike).