Contact Facebook Customer Support
Technique 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center page. If you aren't currently logged right into Facebook, you'll need click the Log In button in the top right corner of the page to enter your Facebook e-mail address as well as password.
2. Review the choices toolbar. This is at the top of the display, straight beneath the search bar-- you'll should drag your computer mouse cursor over each alternative to see its subsections. Your alternatives include the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook functionality, consisting of how-tos on friending, messaging, as well as account development.
- Handling Your Account - Covers things such as your login as well as your profile setups.
- Privacy and Security - Addresses account protection, unfriending people, as well as hacked/fake accounts.
- Policies and Reporting - Covers basic reporting (abuse, spam, and so on) as well as managing a deceases person's Facebook account and also reporting hacked or fake accounts.
- You could additionally take a look at the "Questions You May Have" and also "Popular Topics" sections on this page, because they cover typical issues and complaints.
3. Select a relevant area. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Review additional alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly raise a series of actions that discuss the best ways to remedy your situation.
- For instance, Facebook recommends dealing with an impostor account by going to the account's profile page, clicking ..., and also clicking Report, after that following the on-screen instructions.
5. Use the search bar to accelerate your procedure. To do this, just click the search bar on top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and enter a couple of words connected to your grievance. You must see a number of ideas turn up in a drop-down menu below the search bar.
- As an example, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar here just links to Facebook's pre-written articles-- if you're searching for a solution to a particular issue not covered in the Help Center, miss in advance to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having concerns with ads, your inquiries are normally addressed in this area.
- To explore marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not locate your present trouble detailed anywhere in the Help Center, your best option is to try to find it in the community forums here.
- You'll see a search bar at the top of this page-- you can seek out subjects (e.g., disabled accounts) from here.
Method 2: Submitting a Complaint through the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This is on the reduced appropriate side of the page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Certification Questions type. Right here, you'll should click the "Yes" or "No" checkbox for each and every of the complying with inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to start completing the kind once again.
6. Click Proceed. If you want to transform the language of the following types, you need to first click the "Select Language" bar in the leading left edge of the display and after that click your recommended language.
7. Submit the problem form. This will vary from one person to another based upon one's individual information and also the nature of one's issue, however be sure to be as extensive as feasible when filling out this kind. You should consist of all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an email to get here. Facebook operates West Coastline time, so anticipate your e-mail to show up accordingly within three to 5 service days.
Method 3: Sending a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really currently disabled), you will not be able to send a charm.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can additionally make use of a phone number right here.
4. Enter your complete name. Ensure the name listed below straight matches the name on your account.
5. Click Choose Files. You'll likewise need to publish a photo of an ID-- be it a chauffeur's permit, an authorization, or a passport photo.
- If you do not have an image of your ID offered, take one now and send it to yourself via e-mail so you could download it to your desktop.
6. Click a file location. For instance, you could click Desktop below.
7. Click your ID image. This will post it to the Facebook form.
8. Type details right into the "Additional Info" box. This is the space where you can justify the reactivation of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your form to Facebook for testimonial. Please keep in mind that you may not receive a response for numerous days.
- If you do not obtain a feedback within a week, attempt resubmitting your form.
Method 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" area in the leading right edge of your display.
3. Type in your name, e-mail address, or phone number. Ensure you can access whichever platform you prefer to choose.
4. Struck Enter.
5. Click Continue.
6. Examine your selected medium of interaction for a code. As an example, if you noted your phone number, you should get a text with a code.
- If you select e-mail, check your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can likewise opt to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually effectively been reset across all Facebook platforms (e.g., mobile and desktop computer alike).