How Do I Contact Facebook About A Problem
Method 1: Using Facebook Resources
1. Open the Facebook Help Center page. If you typically aren't currently logged into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Review the choices toolbar. This is at the top of the display, straight underneath the search bar-- you'll have to drag your computer mouse arrow over each choice to view its subsections. Your alternatives consist of the following:
- Using Facebook - This section of the Help Center covers fundamental Facebook functionality, including how-tos on friending, messaging, as well as account development.
- Handling Your Account - Covers things such as your login and also your account settings.
- Privacy and also Safety - Addresses account safety, unfriending individuals, and hacked/fake accounts.
- Policies and also Coverage - Covers standard reporting (abuse, spam, and so on) as well as taking care of a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could also have a look at the "Questions You May Have" as well as "Popular Topics" areas on this page, considering that they cover typical concerns and also complaints.
3. Select a pertinent section. For example, if you're having a problem with an impostor account, you 'd choose the "Privacy and Safety" area and afterwards click Hacked and Fake Accounts.
4. Review added alternatives. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a collection of steps that discuss how you can correct your situation.
- For example, Facebook suggests dealing with an impostor account by mosting likely to the account's profile page, clicking ..., as well as clicking Report, after that adhering to the on-screen guidelines.
5. Make use of the search bar to accelerate your process. To do this, merely click on the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and key in a few words related to your grievance. You need to see numerous ideas appear in a drop-down menu listed below the search bar.
- As an example, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar right here only connect to Facebook's pre-written posts-- if you're looking for an answer to a certain problem not covered in the Help Center, avoid ahead to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having issues with ads, your concerns are typically attended to in this area.
- To delve into advertising, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising and marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not find your existing problem listed throughout the Help Center, your best option is to search for it in the community forums right here.
- You'll see a search bar on top of this page-- you could seek out subjects (e.g., handicapped accounts) from here.
Technique 2: Sending an Issue using the Better Business Bureau
1. Open up Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This is on the reduced ideal side of the website beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Qualification Questions form. Below, you'll should click the "Yes" or "No" checkbox for every of the following inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to begin filling in the kind once again.
6. Click Proceed. If you intend to transform the language of the list below kinds, you should first click the "Select Language" bar in the top left corner of the display and after that click your favored language.
7. Complete the complaint type. This will differ from one person to another based upon one's personal details as well as the nature of one's grievance, but make certain to be as detailed as feasible when completing this form. You must include all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to get here. Facebook operates on West Coast time, so anticipate your e-mail to show up accordingly within 3 to 5 company days.
Approach 3: Sending an Appeal for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't really presently disabled), you won't have the ability to submit an appeal.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You can additionally use a contact number below.
4. Key in your full name. See to it the name detailed below straight matches the name on your account.
5. Click Choose Files. You'll also have to publish an image of an ID-- be it a driver's permit, a license, or a passport photo.
- If you do not have a photo of your ID readily available, take one currently as well as send it to yourself using email so you could download it to your desktop.
6. Click on a file location. For instance, you might click Desktop right here.
7. Click your ID photo. This will post it to the Facebook kind.
8. Type details into the "Additional Info" box. This is the space where you could justify the awakening of your account. Consider including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for testimonial. Please note that you may not get a feedback for numerous days.
- If you do not obtain a reaction within a week, try resubmitting your kind.
Method 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is under the "Password" field in the leading right corner of your display.
3. Type in your name, email address, or telephone number. Make certain you could access whichever platform you prefer to go with.
4. Hit Enter.
5. Click Continue.
6. Check your chosen medium of communication for a code. For instance, if you listed your phone number, you need to get a message with a code.
- If you choose email, check your Spam folder.
7. Type your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could also choose to log out of your account on all devices if you think your account has been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook systems (e.g., mobile and also desktop computer alike).