Contact Facebook Help
Method 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center website. If you typically aren't currently logged into Facebook, you'll require click the Log In button in the leading right corner of the page to enter your Facebook email address and also password.
2. Testimonial the alternatives toolbar. This goes to the top of the screen, directly beneath the search bar-- you'll need to drag your mouse arrow over each choice to view its subsections. Your alternatives consist of the following:
- Making use of Facebook - This section of the Help Center covers standard Facebook capability, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers things such as your login and your account setups.
- Personal privacy and also Safety and security - Addresses account protection, unfriending people, as well as hacked/fake accounts.
- Plans and Coverage - Covers basic coverage (abuse, spam, etc.) in addition to handling a deceases person's Facebook account and also reporting hacked or fake accounts.
- You can likewise take a look at the "Questions You May Have" and "Popular Topics" areas on this page, since they cover typical concerns and also grievances.
3. Select an appropriate section. For instance, if you're having a trouble with an impostor account, you would certainly select the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Review added choices. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a collection of actions that describe how you can correct your situation.
- As an example, Facebook suggests handling an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, after that following the on-screen instructions.
5. Use the search bar to accelerate your procedure. To do this, merely click on the search bar at the top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and also enter a couple of words associated with your problem. You need to see numerous ideas turn up in a drop-down menu listed below the search bar.
- As an example, you might type in "impostor account", then click on the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written posts-- if you're trying to find a response to a certain problem not covered in the Help Center, avoid ahead to the Community page.
6. Open the Ads Help Center page. If your organisation or page is having issues with advertisements, your concerns are normally attended to in this area.
- To look into advertising, you'll intend to click Creating Ads or Managing Ads.
- For troubles with marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you cannot discover your present issue provided throughout the Help Center, your best choice is to search for it in the community forums here.
- You'll see a search bar on top of this page-- you could search for topics (e.g., impaired accounts) from here.
Method 2: Submitting a Problem using the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This gets on the reduced right side of the webpage beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Certification Questions kind. Here, you'll need to click the "Yes" or "No" checkbox for each of the following inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to begin completing the kind once again.
6. Click Proceed. If you wish to alter the language of the list below types, you need to initially click the "Select Language" bar in the leading left corner of the screen then click your recommended language.
7. Fill in the issue type. This will vary from person to person based on one's personal info and also the nature of one's problem, however make certain to be as extensive as feasible when completing this form. You should include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to get here. Facebook operates West Coast time, so anticipate your email to show up appropriately within three to five service days.
Approach 3: Sending an Appeal for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't presently handicapped), you will not have the ability to submit a charm.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can additionally make use of a telephone number right here.
4. Type in your complete name. Ensure the name provided below directly matches the name on your account.
5. Click Choose Files. You'll likewise need to submit an image of an ID-- be it a driver's permit, an authorization, or a passport photo.
- If you do not have a picture of your ID available, take one now and also send it to on your own via e-mail so you could download it to your desktop computer.
6. Click a file location. For example, you may click Desktop below.
7. Click your ID image. This will post it to the Facebook form.
8. Kind information right into the "Additional Info" box. This is the area where you could warrant the awakening of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for evaluation. Please note that you may not obtain an action for numerous days.
- If you don't get a feedback within a week, attempt resubmitting your form.
Approach 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" field in the top right edge of your display.
3. Enter your name, e-mail address, or phone number. Make sure you can access whichever platform you prefer to select.
4. Hit Enter.
5. Click Continue.
6. Examine your chosen tool of interaction for a code. As an example, if you provided your contact number, you need to obtain a text with a code.
- If you pick email, examine your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can also opt to log out of your account on all devices if you assume your account has been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has efficiently been reset across all Facebook platforms (e.g., mobile as well as desktop alike).