Contact Facebook Support
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center webpage. If you typically aren't currently logged right into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Testimonial the alternatives toolbar. This goes to the top of the screen, directly below the search bar-- you'll should drag your computer mouse cursor over each alternative to see its subsections. Your options consist of the following:
- Using Facebook - This area of the Help Center covers standard Facebook capability, consisting of how-tos on friending, messaging, and also account production.
- Handling Your Account - Covers things such as your login and your account settings.
- Personal privacy and Safety and security - Addresses account safety and security, unfriending people, and hacked/fake accounts.
- Policies and also Coverage - Covers fundamental reporting (misuse, spam, etc.) in addition to dealing with a deceases individual's Facebook account as well as reporting hacked or fake accounts.
- You could likewise take a look at the "Questions You May Have" and "Popular Topics" sections on this page, given that they cover typical problems and also grievances.
3. Select a relevant area. For example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Testimonial additional choices. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a series of steps that explain ways to correct your scenario.
- For example, Facebook suggests taking care of an impostor account by going to the account's profile page, clicking ..., and also clicking Report, then adhering to the on-screen guidelines.
5. Make use of the search bar to quicken your process. To do this, merely click the search bar at the top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - as well as enter a few words associated with your complaint. You should see numerous tips pop up in a drop-down menu below the search bar.
- As an example, you might enter "impostor account", after that click on the "How do I report an account for impersonation?" result.
- The search bar here only links to Facebook's pre-written short articles-- if you're trying to find a solution to a specific problem not covered in the Help Center, skip in advance to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having issues with advertisements, your concerns are normally dealt with in this section.
- To explore advertising, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you can not locate your present problem listed throughout the Help Center, your best bet is to look for it in the community forums below.
- You'll see a search bar on top of this page-- you could search for topics (e.g., handicapped accounts) from here.
Technique 2: Sending a Grievance using the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down and click Submit a Complaint. This gets on the lower appropriate side of the page beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Certification Questions type. Right here, you'll should click the "Yes" or "No" checkbox for each and every of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to start filling out the kind once again.
6. Click Proceed. If you intend to alter the language of the following forms, you need to first click the "Select Language" bar in the leading left edge of the screen and after that click your preferred language.
7. Fill in the complaint type. This will vary from one person to another based on one's individual info and also the nature of one's grievance, yet make sure to be as detailed as feasible when filling out this form. You must include all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an email to show up. Facebook operates on West Coastline time, so expect your e-mail to show up as necessary within three to 5 organisation days.
Approach 3: Submitting an Appeal for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really presently disabled), you won't have the ability to send an appeal.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can additionally utilize a telephone number below.
4. Type in your full name. See to it the name detailed here directly matches the name on your account.
5. Click Choose Files. You'll also should submit a picture of an ID-- be it a vehicle driver's license, a permit, or a passport photo.
- If you do not have a photo of your ID available, take one now and also send it to yourself using e-mail so you could download it to your desktop.
6. Click on a file location. For instance, you could click Desktop right here.
7. Click your ID image. This will post it to the Facebook form.
8. Kind information right into the "Additional Info" box. This is the space where you can validate the reactivation of your account. Take into consideration consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for evaluation. Please keep in mind that you could not obtain a feedback for several days.
- If you don't obtain a feedback within a week, try resubmitting your kind.
Technique 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is below the "Password" field in the top right edge of your display.
3. Key in your name, e-mail address, or phone number. Make certain you can access whichever platform you opt to opt for.
4. Hit Enter.
5. Click Continue.
6. Examine your selected medium of communication for a code. As an example, if you detailed your telephone number, you ought to obtain a text with a code.
- If you choose email, check your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You can likewise choose to log out of your account on all gadgets if you believe your account has actually been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook systems (e.g., mobile as well as desktop computer alike).