How To Contact Facebook Customer Service
Method 1: Using Facebook Resources
1. Open Up the Facebook Help Center website. If you typically aren't already logged into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Review the options toolbar. This goes to the top of the screen, directly below the search bar-- you'll have to drag your computer mouse arrow over each option to watch its subsections. Your choices consist of the following:
- Using Facebook - This area of the Help Center covers standard Facebook performance, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers things such as your login as well as your profile setups.
- Personal privacy and Safety - Addresses account security, unfriending people, and hacked/fake accounts.
- Plans as well as Reporting - Covers fundamental coverage (abuse, spam, and so on) as well as handling a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You could additionally check out the "Questions You May Have" as well as "Popular Topics" areas on this page, since they cover typical concerns and grievances.
3. Select a relevant area. As an example, if you're having an issue with an impostor account, you would certainly select the "Privacy and Safety" area and after that click Hacked and Fake Accounts.
4. Testimonial added choices. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will bring up a collection of steps that describe ways to treat your scenario.
- For instance, Facebook advises taking care of an impostor account by going to the account's account page, clicking ..., and clicking Report, then adhering to the on-screen instructions.
5. Use the search bar to quicken your process. To do this, just click the search bar on top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and type in a few words associated with your problem. You need to see several ideas turn up in a drop-down menu below the search bar.
- For example, you might type in "impostor account", after that click the "How do I report an account for impersonation?" result.
- The search bar here just links to Facebook's pre-written short articles-- if you're trying to find a response to a specific concern not covered in the Help Center, skip in advance to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having concerns with advertisements, your inquiries are typically dealt with in this section.
- To delve into marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you cannot locate your current issue provided anywhere in the Help Center, your best option is to look for it in the community forums below.
- You'll see a search bar at the top of this page-- you could look up subjects (e.g., disabled accounts) from here.
Approach 2: Submitting a Complaint by means of the Bbb
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower best side of the webpage beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Qualification Questions form. Right here, you'll need to click the "Yes" or "No" checkbox for every of the adhering to questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to start submitting the kind once more.
6. Click Proceed. If you intend to transform the language of the following forms, you must first click the "Select Language" bar in the leading left edge of the screen then click your favored language.
7. Submit the grievance form. This will differ from person to person based upon one's individual info and also the nature of one's issue, however make sure to be as detailed as possible when filling out this type. You must consist of all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an email to get here. Facebook operates on West Shore time, so expect your email to arrive accordingly within three to five organisation days.
Method 3: Submitting an Appeal for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't presently impaired), you will not have the ability to submit an appeal.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could likewise use a contact number here.
4. Key in your complete name. See to it the name detailed here directly matches the name on your account.
5. Click Choose Files. You'll additionally should upload a photo of an ID-- be it a driver's permit, a license, or a passport photo.
- If you don't have a photo of your ID available, take one currently as well as send it to yourself by means of e-mail so you can download it to your desktop computer.
6. Click a file location. For instance, you may click Desktop below.
7. Click your ID image. This will certainly submit it to the Facebook kind.
8. Type information into the "Additional Info" box. This is the area where you can justify the resurgence of your account. Take into consideration including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your form to Facebook for review. Please keep in mind that you might not obtain a reaction for numerous days.
- If you don't obtain a reaction within a week, try resubmitting your type.
Technique 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is below the "Password" area in the leading right corner of your screen.
3. Key in your name, e-mail address, or contact number. See to it you could access whichever platform you decide to go with.
4. Hit Enter.
5. Click Continue.
6. Check your chosen medium of communication for a code. As an example, if you detailed your phone number, you should get a text with a code.
- If you choose e-mail, inspect your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You could also prefer to log out of your account on all tools if you assume your account has been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has efficiently been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).