How to Contact Facebook Support Team
Method 1: Using Facebook Resources
1. Open Up the Facebook Help Center webpage. If you typically aren't currently logged right into Facebook, you'll need click the Log In switch in the top right edge of the page to enter your Facebook email address and also password.
2. Review the alternatives toolbar. This is at the top of the screen, directly underneath the search bar-- you'll have to drag your mouse cursor over each choice to see its subsections. Your alternatives include the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook performance, consisting of how-tos on friending, messaging, and account production.
- Managing Your Account - Covers products such as your login and also your profile settings.
- Privacy as well as Security - Addresses account safety, unfriending individuals, and hacked/fake accounts.
- Plans and Reporting - Covers standard coverage (misuse, spam, etc.) as well as taking care of a deceases individual's Facebook account and reporting hacked or fake accounts.
- You could likewise check out the "Questions You May Have" and "Popular Topics" sections on this page, because they cover typical problems and also complaints.
3. Select a pertinent area. For instance, if you're having a problem with an impostor account, you 'd choose the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Evaluation added alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will raise a series of actions that describe the best ways to remedy your scenario.
- As an example, Facebook recommends managing an impostor account by mosting likely to the account's profile page, clicking ..., as well as clicking Report, after that following the on-screen directions.
5. Utilize the search bar to quicken your process. To do this, just click the search bar at the top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and also type in a couple of words associated with your issue. You should see several pointers appear in a drop-down menu listed below the search bar.
- As an example, you might key in "impostor account", then click the "How do I report an account for impersonation?" result.
- The search bar below only connect to Facebook's pre-written write-ups-- if you're seeking an answer to a certain issue not covered in the Help Center, skip ahead to the Area page.
6. Open the Ads Help Center page. If your service or page is having problems with advertisements, your concerns are normally addressed in this area.
- To look into marketing, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can not find your existing trouble listed anywhere in the Help Center, your best option is to seek it in the community forums right here.
- You'll see a search bar on top of this page-- you could look up topics (e.g., handicapped accounts) from here.
Approach 2: Submitting an Issue using the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This is on the lower best side of the page beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Credentials Questions kind. Below, you'll need to click the "Yes" or "No" checkbox for each and every of the complying with questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to start filling out the form once more.
6. Click Proceed. If you wish to change the language of the following forms, you have to initially click the "Select Language" bar in the leading left edge of the display and after that click your favored language.
7. Submit the complaint form. This will differ from person to person based on one's individual information and also the nature of one's grievance, yet make certain to be as detailed as possible when filling in this type. You ought to include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait on an e-mail to arrive. Facebook operates on West Coastline time, so anticipate your email to get here appropriately within three to five business days.
Technique 3: Submitting a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't really presently impaired), you won't be able to send an allure.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You can additionally use a contact number below.
4. Type in your full name. See to it the name noted right here directly matches the name on your account.
5. Click Choose Files. You'll additionally have to publish an image of an ID-- be it a vehicle driver's license, an authorization, or a passport photo.
- If you do not have a picture of your ID readily available, take one currently and send it to yourself using e-mail so you could download it to your desktop.
6. Click on a file location. As an example, you might click Desktop here.
7. Click your ID photo. This will post it to the Facebook form.
8. Type information into the "Additional Info" box. This is the area where you could validate the resurgence of your account. Take into consideration consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for evaluation. Please note that you might not receive a feedback for numerous days.
- If you do not obtain a feedback within a week, try resubmitting your type.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is under the "Password" area in the top right edge of your screen.
3. Key in your name, e-mail address, or contact number. Ensure you could access whichever system you prefer to opt for.
4. Struck Enter.
5. Click Continue.
6. Check your chosen tool of interaction for a code. For example, if you listed your phone number, you should obtain a text with a code.
- If you pick e-mail, check your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once more. You could likewise opt to log out of your account on all gadgets if you assume your account has been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).