How To Contact Facebook Support
Approach 1: Utilizing Facebook Resources
1. Open the Facebook Help Center website. If you aren't already logged right into Facebook, you'll need click the Log In switch in the leading right edge of the page to enter your Facebook email address and password.
2. Evaluation the alternatives toolbar. This goes to the top of the screen, straight underneath the search bar-- you'll should drag your computer mouse cursor over each option to watch its subsections. Your choices consist of the following:
- Utilizing Facebook - This section of the Help Center covers fundamental Facebook performance, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers items such as your login and also your account setups.
- Personal privacy as well as Security - Addresses account safety, unfriending people, and hacked/fake accounts.
- Plans and Reporting - Covers fundamental reporting (misuse, spam, etc.) as well as dealing with a deceases person's Facebook account and reporting hacked or phony accounts.
- You can also have a look at the "Questions You May Have" and "Popular Topics" areas on this page, given that they cover usual issues and complaints.
3. Select a pertinent area. For example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" area and after that click Hacked and Fake Accounts.
4. Review additional choices. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a collection of actions that discuss how to treat your situation.
- For example, Facebook advises handling an impostor account by mosting likely to the account's account page, clicking ..., and also clicking Report, after that following the on-screen instructions.
5. Use the search bar to accelerate your process. To do this, just click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as key in a couple of words connected to your grievance. You need to see several pointers turn up in a drop-down menu listed below the search bar.
- For instance, you might enter "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar right here only connect to Facebook's pre-written posts-- if you're seeking a solution to a particular problem not covered in the Help Center, skip ahead to the Community page.
6. Open the Ads Help Center page. If your service or page is having issues with ads, your questions are typically dealt with in this area.
- To explore advertising and marketing, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't locate your present issue listed throughout the Help Center, your best choice is to look for it in the community forums here.
- You'll see a search bar at the top of this page-- you can search for subjects (e.g., handicapped accounts) from here.
Method 2: Sending a Grievance via the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the reduced appropriate side of the webpage next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Qualification Questions type. Right here, you'll have to click the "Yes" or "No" checkbox for every of the following inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to start submitting the kind again.
6. Click Proceed. If you intend to alter the language of the list below types, you should initially click the "Select Language" bar in the top left corner of the screen and after that click your recommended language.
7. Fill in the complaint type. This will certainly differ from person to person based upon one's individual information and also the nature of one's issue, however make sure to be as comprehensive as possible when submitting this kind. You should consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Shore time, so expect your email to show up appropriately within three to five company days.
Approach 3: Submitting a Charm for an Impaired Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really currently disabled), you won't have the ability to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You could also make use of a telephone number below.
4. Key in your full name. Ensure the name noted right here directly matches the name on your account.
5. Click Choose Files. You'll also have to upload an image of an ID-- be it a chauffeur's permit, a permit, or a passport photo.
- If you don't have a picture of your ID offered, take one now and also send it to yourself using e-mail so you can download it to your desktop computer.
6. Click a file location. As an example, you may click Desktop here.
7. Click your ID picture. This will submit it to the Facebook type.
8. Type information right into the "Additional Info" box. This is the area in which you can warrant the reactivation of your account. Think about including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please keep in mind that you may not get a response for numerous days.
- If you do not get a response within a week, attempt resubmitting your form.
Technique 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the top right edge of your display.
3. Enter your name, email address, or contact number. Make sure you could access whichever system you decide to choose.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred medium of interaction for a code. For example, if you detailed your phone number, you ought to obtain a message with a code.
- If you select e-mail, check your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You can additionally choose to log out of your account on all devices if you think your account has been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has efficiently been reset across all Facebook platforms (e.g., mobile as well as desktop computer alike).