Call Facebook Customer Service
Method 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center page. If you aren't currently logged into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook email address and also password.
2. Evaluation the alternatives toolbar. This goes to the top of the display, directly below the search bar-- you'll should drag your mouse arrow over each option to watch its subsections. Your options consist of the following:
- Utilizing Facebook - This section of the Help Center covers standard Facebook functionality, consisting of how-tos on friending, messaging, and also account production.
- Managing Your Account - Covers items such as your login and your profile settings.
- Privacy and also Safety - Addresses account security, unfriending people, and hacked/fake accounts.
- Policies as well as Reporting - Covers basic coverage (misuse, spam, and so on) in addition to dealing with a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You could likewise take a look at the "Questions You May Have" as well as "Popular Topics" areas on this page, considering that they cover common issues and also complaints.
3. Select a relevant area. For example, if you're having an issue with an impostor account, you would certainly choose the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Review additional choices. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a series of steps that explain the best ways to fix your circumstance.
- As an example, Facebook suggests handling an impostor account by mosting likely to the account's profile page, clicking ..., and clicking Report, then complying with the on-screen guidelines.
5. Utilize the search bar to expedite your procedure. To do this, simply click the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also enter a few words associated with your complaint. You must see a number of ideas pop up in a drop-down menu listed below the search bar.
- For example, you might key in "impostor account", then click on the "How do I report an account for impersonation?" result.
- The search bar right here just links to Facebook's pre-written articles-- if you're seeking a response to a details issue not covered in the Help Center, skip in advance to the Community page.
6. Open the Ads Help Center page. If your service or page is having concerns with advertisements, your concerns are usually dealt with in this section.
- To look into advertising and marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not discover your existing trouble detailed throughout the Help Center, your best bet is to look for it in the community forums here.
- You'll see a search bar on top of this page-- you could look up subjects (e.g., impaired accounts) from here.
Technique 2: Submitting an Issue through the Better Business Bureau
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the reduced appropriate side of the page beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Credentials Questions type. Here, you'll have to click the "Yes" or "No" checkbox for every of the following inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to start submitting the form once again.
6. Click Proceed. If you intend to change the language of the list below types, you must initially click the "Select Language" bar in the leading left corner of the display then click your favored language.
7. Fill out the issue type. This will vary from person to person based on one's individual details and the nature of one's issue, yet make certain to be as comprehensive as feasible when filling in this type. You ought to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an email to arrive. Facebook operates West Coast time, so expect your e-mail to get here appropriately within three to 5 organisation days.
Method 3: Submitting a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't really currently disabled), you won't have the ability to submit an allure.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could also utilize a phone number below.
4. Key in your full name. Make sure the name noted right here directly matches the name on your account.
5. Click Choose Files. You'll likewise need to post an image of an ID-- be it a vehicle driver's license, a license, or a passport photo.
- If you do not have a picture of your ID offered, take one now as well as send it to yourself using e-mail so you can download it to your desktop.
6. Click on a file location. For example, you may click Desktop below.
7. Click your ID photo. This will certainly post it to the Facebook kind.
8. Kind information into the "Additional Info" box. This is the area where you could warrant the awakening of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please keep in mind that you might not obtain an action for a number of days.
- If you do not get a response within a week, attempt resubmitting your type.
Approach 4: Recuperating Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is below the "Password" area in the top right corner of your screen.
3. Enter your name, e-mail address, or phone number. Make sure you could access whichever platform you choose to select.
4. Struck Enter.
5. Click Continue.
6. Check your selected tool of communication for a code. For example, if you detailed your phone number, you need to obtain a text with a code.
- If you choose e-mail, inspect your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You can also decide to log out of your account on all devices if you think your account has actually been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook platforms (e.g., mobile and also desktop alike).