Contact Facebook Customer Support
Technique 1: Using Facebook Resources
1. Open the Facebook Help Center website. If you aren't currently logged into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Review the choices toolbar. This goes to the top of the display, directly under the search bar-- you'll should drag your computer mouse arrow over each alternative to view its subsections. Your options consist of the following:
- Using Facebook - This area of the Help Center covers standard Facebook functionality, including how-tos on friending, messaging, and account production.
- Handling Your Account - Covers products such as your login and also your account setups.
- Personal privacy and also Safety - Addresses account security, unfriending people, and also hacked/fake accounts.
- Plans and Reporting - Covers basic coverage (misuse, spam, and so on) along with managing a deceases person's Facebook account and also reporting hacked or fake accounts.
- You could also take a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover typical problems and problems.
3. Select a pertinent section. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" area and afterwards click Hacked and Fake Accounts.
4. Evaluation additional alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a collection of steps that clarify ways to fix your circumstance.
- For instance, Facebook recommends managing an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Report, then following the on-screen guidelines.
5. Make use of the search bar to quicken your process. To do this, just click on the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and key in a few words related to your complaint. You must see a number of ideas pop up in a drop-down menu listed below the search bar.
- For example, you might type in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written posts-- if you're trying to find a solution to a specific problem not covered in the Help Center, avoid ahead to the Area page.
6. Open the Ads Help Center page. If your service or page is having problems with advertisements, your questions are typically resolved in this section.
- To delve into advertising and marketing, you'll want to click Creating Ads or Managing Ads.
- For issues with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you cannot find your present problem listed anywhere in the Help Center, your best option is to search for it in the community forums here.
- You'll see a search bar on top of this page-- you can seek out subjects (e.g., disabled accounts) from here.
Technique 2: Sending a Grievance through the Better Business Bureau
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and click Submit a Complaint. This is on the lower ideal side of the webpage alongside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Credentials Questions type. Below, you'll should click the "Yes" or "No" checkbox for each of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could additionally click Clear & Start Over to start filling in the form once more.
6. Click Proceed. If you wish to change the language of the list below forms, you have to initially click the "Select Language" bar in the leading left corner of the screen and afterwards click your favored language.
7. Fill out the grievance form. This will certainly vary from one person to another based upon one's individual info as well as the nature of one's issue, yet make sure to be as thorough as feasible when filling in this kind. You should consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to arrive. Facebook operates on West Coastline time, so expect your email to get here as necessary within three to five organisation days.
Technique 3: Submitting an Allure for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't really currently handicapped), you will not have the ability to send an allure.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Type in your Facebook e-mail address. You could likewise utilize a contact number right here.
4. Key in your complete name. See to it the name noted below directly matches the name on your account.
5. Click Choose Files. You'll additionally have to submit a picture of an ID-- be it a chauffeur's license, a permit, or a passport photo.
- If you do not have an image of your ID readily available, take one now and also send it to on your own by means of e-mail so you can download it to your desktop computer.
6. Click on a file location. For example, you might click Desktop below.
7. Click your ID picture. This will certainly post it to the Facebook kind.
8. Type information into the "Additional Info" box. This is the space where you could warrant the reactivation of your account. Take into consideration including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for review. Please note that you could not receive a feedback for a number of days.
- If you do not receive a reaction within a week, try resubmitting your type.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the leading right corner of your display.
3. Enter your name, email address, or phone number. Ensure you could access whichever platform you opt to choose.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred medium of communication for a code. For instance, if you detailed your phone number, you need to obtain a text with a code.
- If you select e-mail, inspect your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You could likewise prefer to log out of your account on all gadgets if you assume your account has been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook platforms (e.g., mobile and desktop alike).