How To Contact Facebook Customer Support
Method 1: Making Use Of Facebook Resources
1. Open the Facebook Help Center web page. If you typically aren't already logged right into Facebook, you'll need click the Log In button in the leading right edge of the page to enter your Facebook email address as well as password.
2. Testimonial the choices toolbar. This goes to the top of the screen, directly beneath the search bar-- you'll should drag your computer mouse cursor over each alternative to see its subsections. Your options consist of the following:
- Making use of Facebook - This section of the Help Center covers basic Facebook performance, including how-tos on friending, messaging, and also account creation.
- Handling Your Account - Covers things such as your login and also your profile setups.
- Privacy and also Safety - Addresses account protection, unfriending individuals, and hacked/fake accounts.
- Policies and also Reporting - Covers fundamental reporting (abuse, spam, etc.) in addition to taking care of a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You can additionally have a look at the "Questions You May Have" and "Popular Topics" sections on this page, considering that they cover typical issues and grievances.
3. Select a relevant section. For example, if you're having an issue with an impostor account, you would certainly select the "Privacy and Safety" area and after that click Hacked and Fake Accounts.
4. Testimonial additional choices. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will bring up a series of steps that describe how you can correct your scenario.
- For instance, Facebook suggests managing an impostor account by going to the account's profile page, clicking ..., as well as clicking Report, then complying with the on-screen guidelines.
5. Utilize the search bar to expedite your process. To do this, just click on the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and key in a few words connected to your problem. You need to see several suggestions pop up in a drop-down menu listed below the search bar.
- For example, you might key in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar below only connect to Facebook's pre-written articles-- if you're searching for a response to a particular problem not covered in the Help Center, skip ahead to the Area page.
6. Open Up the Ads Help Center page. If your company or page is having problems with advertisements, your inquiries are generally addressed in this area.
- To explore advertising and marketing, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can not discover your present problem noted throughout the Help Center, your best option is to search for it in the community forums right here.
- You'll see a search bar at the top of this page-- you could seek out topics (e.g., disabled accounts) from here.
Method 2: Submitting a Complaint via the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This is on the lower ideal side of the web page alongside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill in the Certification Questions kind. Below, you'll have to click the "Yes" or "No" checkbox for every of the complying with concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to start completing the form once again.
6. Click Proceed. If you intend to transform the language of the list below types, you need to initially click the "Select Language" bar in the leading left edge of the display then click your favored language.
7. Fill in the grievance kind. This will vary from one person to another based upon one's personal info and the nature of one's complaint, but make sure to be as detailed as feasible when filling out this form. You should consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait on an e-mail to arrive. Facebook operates on West Shore time, so expect your email to show up accordingly within 3 to five company days.
Approach 3: Submitting an Appeal for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't currently impaired), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You can additionally use a phone number below.
4. Enter your full name. Ensure the name listed below directly matches the name on your account.
5. Click Choose Files. You'll also need to post an image of an ID-- be it a chauffeur's permit, a permit, or a passport photo.
- If you don't have a picture of your ID offered, take one now and send it to on your own using email so you could download it to your desktop computer.
6. Click on a file location. As an example, you might click Desktop here.
7. Click your ID image. This will post it to the Facebook type.
8. Type information into the "Additional Info" box. This is the space in which you could validate the awakening of your account. Consider including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for evaluation. Please keep in mind that you may not obtain a reaction for numerous days.
- If you do not obtain an action within a week, attempt resubmitting your kind.
Method 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is below the "Password" field in the leading right corner of your screen.
3. Enter your name, email address, or telephone number. Ensure you could access whichever platform you prefer to select.
4. Hit Enter.
5. Click Continue.
6. Check your selected tool of interaction for a code. For example, if you listed your phone number, you must obtain a message with a code.
- If you choose email, inspect your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can likewise prefer to log out of your account on all devices if you think your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has effectively been reset throughout all Facebook platforms (e.g., mobile and also desktop alike).